Folks I have been shooting as a profession and passion and designing gear to make the shooting life better and easier since 2004. I started doing it as a business in 2012 and have had to learn a lot of lessons the hard way along the way. Below you will see all of the policies that I have established to provide good products and services to my customers in a way that is fair to you and to the family that I support with this business . I will operate according to these policies and require that you as a customer/responsible person do your part as well.
I designed and have personally installed and used all of my products and I have them manufactured by quality people with quality materials. All of my products work and are durable if you install them correctly and use them properly for what they are designed for.
If there is a rare defect in material or manufacture send a detailed explanation and detailed pictures of what is wrong and we will work to get it corrected.
We do not warranty anything that was damaged during mis-use or improper installation.
We would prefer that you as a customer order what you want in the correct size and color. Over the years we have found that offering exchanges and returns is a costly and negative experience. Exchanges require extra time and manpower to process 1 order more than 1 time (taking away resources from other customers) Typically the changed item has been rendered unserviceable by the original customer (yes people send back things they have used and or their dog ate etc) due to these experiences we do not accept exchanges or returns. If we make a mistake and send you the wrong item we will fix it.
In order to keep shipping and handling cost low: We process orders a minimum of 3 times per week and ship all orders via USPS. We currently only offer 1 type of shipping. We only ship to US addresses. Once your order is processed you will receive an email with tracking information, you can track the status of your package with USPS and correspond with USPS about any issues with your package once you have the tracking info. We are not responsible for packages once they have left our hands and are in shipment. Any issues with lost or damaged packages etc will have to be handled by you with USPS.
Please read through all product descriptions and watch the associated videos to answer any question you may have about the products. I have made efforts to put all the required info (and more) in those. I have instructed my administrative assistant to refer any Customer Service questions to these detailed policies, product descriptions and videos to handle any question you may have.
Due to training schedules I am not available to answer product questions often. I will touch base with the office weekly to see if anything needs my attention.
Course registration fees are non-refundable. When you sign up for a course you must attend that course, we are unable to transfer students to different courses. If for some reason you can't make it to the course you can have someone else take your slot, but you must contact us with their contact info prior to the course.
Updated 03 April 2020- Due to the circumstances we all find ourselves in with the COVID-19 outbreak. Ranges are being closed and folks are being quarantined/asked to shelter in place, travel has been restricted etc. We will operate all classes as scheduled if allowable by the current regulations and policies set forth by local governments and the ranges the courses are scheduled at. If you as a student cannot make it to a class due to the effects of the COVID-19 we will issue you a credit on our website so that you can register for another course that you can attend. To access the credit login in to your account at frankproctorshooting.com
Classes between March 25 and May 01 are being rescheduled due to range closures and stay at home/shelter in place orders affecting many students and ranges. All students signed up for those courses will be issued a credit on our website to use for any other another course you would like to attend. To access the credit login in to your account at frankproctorshooting.com
We would like to wish you all well and hope that you are staying healthy and we look forward to seeing you back out on the ranges soon! In the mean time use code- LETITDO2020 for a complementary month of FPTV with over 100 training and gear videos to help you get ready for the range!