We operate on a very simple Business Motto:
Provide a good product at a good price and treat people right.
If you need to exchange a product for a different size or model it must be returned to us in new and unused condition in the original and undamaged packaging. Returns will not be accepted in any other condition. Once we receive it we will issue store credit to your account and you may then order another size or item. YOU MUST CONTACT US FOR RETURN AUTHORIZATION PRIOR TO RETURNING PRODUCTS TO US. Please provide pictures of the product and packaging when you contact us for returns.
We strive to provide excellent customer service. In the event that you decide you do not want a product that you ordered - refunds may be processed minus a 10% restocking fee (cost of shipping/handling and credit card fees). The amount of purchase minus the 10% restocking fee will be applied after we receive the item in new un-opened condition. Customer is responsible for return shipping costs.
Refunds may be processed if there is a defect in the product and you do not wish to exchange. We will cover the shipping costs for all defective products returned for refunds/exchanges or if an incorrect produce was received. We do want your feedback, so any pictures or details are greatly appreciated.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund a little quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Warranty: We stand behind all our products and warranty any defects in material or manufacture. All our products are designed for use and have been vetted over time and in bad environments, they work and will hold up. We do not warranty our products against damage, abuse or misuse. We do not warranty against normal wear and tear such as frayed webbing, 550 cord, elastic, velcro etc.
We ship through the United States Postal Service. We currently only ship to US addresses.